This year, I was involved in a conflict with a representative from a company that our school had invited to represent us for insurance purposes. I hate conflict and this whole incident was very difficult for me as I tried to be positive and open about what was going on. I am unable to share some of the details of this incident, but basically, this representative came in and took my personal information in order to present me with a quote of how he could help me. This information was promised to be back to me within a week. After three weeks, and no responses to my phone calls, I started inquiring about this representative. Come to find out, I was not the only one that was experiencing this same kind of treatment. As I said, I struggle with conflict, but am now growing more and more concerned with the fact that I have not heard from this representative and my personal information is out there somewhere. I am still considering checking into identity theft. The two times that I did speak with this person, all I could get was personal sob stories. Being the person that I am, I bit, hook- line- and sinker. When I saw this representative at my school, I made it a point to speak with my principal and she brought us both in to her office where we could discuss what was going on. I think that I was able to get my point across in a way that was non-threatening, but after I explained why I felt the way that I did about this situation, I turned the tables by asking how this would have made him feel. I also asked if he would not have had some of the same thoughts had it been his personal information floating around out there with no communication whatsoever? My papers were finally returned, but am still concerned about my information being stolen. I do think that the way that I handled my part of the situation was in a productive way, and it involved a lot of probing and playing of the devil’s advocate. I think that I did use the 3 R’s in order to help with this situation as I was not demanding, but respectful and responsive in my interactions with him.
If you were in my position, would you be concerned with identity theft? Just curious.
Hi Amy,
ReplyDeleteIn responding to your post it is one that I too can attest to as I have had a similar incident to yours. Its rather touching and frustrating I know. However, being exposed to the various information this week I am sure that you have obtain a great deal of knowledge that will help you deal with such issue. In answering to your question at the end of your post, its a 'yes' I would definitely be curious. I can attest that I also know what you are going through as well as thinking none the less you will be able to get over it. Thanks for sharing your experience.
Amy,
ReplyDeleteI am sorry you had to deal with such a situation. If I were in a similar situation, I too would have been extremely concerned. As a professional, the representative had a responsibility to communicate you in a timely manner which he failed to do. I commend you for handling the situation in a professional manner despite the heightened sense of frustration and concern you may have been feeling. I think asking him how he might have felt in the same situation was a good way to help him see things from your perspective. Not being able to understand the person's perspective is often the cause of many conflict situations. Sounds like you handled the situation well and do hope that your information has not been compromised in any way. I think it would be a good idea to keep actively monitoring your information for awhile.Good Luck!
Amy,
ReplyDeleteI am sorry that you had to go through an experience such as this. Yes, I would be concerned about identity theft, simply because of the fact that the insurance representative had your information for so long and was not able to be reached during the times and using the methods that he gave you. In terms of nonviolent communication, it sounds like you did a great job being respectful for the other person's point of view. You definitely gave them the benefit of the doubt when he gave you different excuses as to why he could not be reached. You also responded in a way that was respectful, but informative by asking him to place himself in your position. You encouraged him to view things from your side, but you also acknowledged that you had considered his point of view as well.
Tiffany
Amy,
ReplyDeleteWhat a frustrating event that you had to encounter. I am sorry this happened to you. Yes, I would be concerned about identity theft. I think you went beyond to resolve this issue. Thanks for sharing.
Amy
Amy,
ReplyDeleteThanks for sharing such a person story. I commend you for how you handled the situation. I think very few people like conflict. You displayed an infinite amount of patience and professionalism. You were respectful, your tried to see it from his point of view and also asked the same of him. I don't know if I would be able to do the same. I would also be concerned with identity theft. Best of luck!
Christina
Amy, I totally loved how you handled the situation like a professional. Things could have gone a different way if you didn't keep a cool head. I commend you on all of your actions. Great post this week.
ReplyDeleteHi Amy,
ReplyDeleteYes I would be worried about identity theft. Yes I think you used the 3 r's did you reach out to the headquarters of this company? I think that they should know about how you were treated, and maybe even the better business bureau.